Joanne needs to hire a new senior analyst for the IT department but she’s nervous. Richard, the last person she hired, had seemed perfect for the role. His interview and credentials had impressed her immensely and when he accepted her offer to join the department, she was certain she’d made the best hiring choice possible. However, within weeks, Richard’s behaviour had caused a great deal of tension on the team. Joanne’s staff were complaining about his verbal outbursts and inability to handle stress. Within months, Joanne had no choice but to let Richard go. But how would she not make the same hiring mistake twice?